RugSpa's - Area Rug FAQ's & Q&A

Navigate through the Questions & Answers and Frequently Asked Questions from RugSpa below, to learn more about all things; 

Area Rug Washing & Cleaning FAQ's

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A: Moisten a white towel, then rub the rug to see if any soil is transferred onto the towel. Light brown transferring suggests very light carbon soiling. Dark brown suggests your rug is ready for washing. Black tells you your Oriental rug is very dirty. 
A: No, not all all! Properly done professional washing will not wear your rug out. Actually, the 8-Step Rug Immersion Washing Process will help your rug's longevity. Here's how proper washing works: Woolite-type mild detergents and generous amounts of cold-water rinsing (preferably soft water) will actually rejuvenate and re-moisturize your rug's wools, preserving and enhancing them. Since wool is an organic and natural fiber containing large amounts of natural lanolin oils, it is important to use generous amount of cold, soft water and Woolite detergents for washing.  
A: Since rugs need to go through a cycled wash process with washing the rug's entire back and fringes, an actual wall-to-wall-type carpet cleaner can clean only the surface of the rug. Incidentally, hot water should never be used on wool, as it changes the yarn texture. 
A: Dyes that are not colorfast can bleed if not set prior to washing and restoration. Unfortunately, we cannot fix this particular problem. We always test rugs for colorfastness and will not wash a rug that will bleed. Some consumers find some relief by carefully placing the rug for a few days in the summer sun and letting the sun's ultraviolet rays pull out some of the run colors. Caution myst be exercised here with exposure to the sun because overexposure can result in faded colors. 
A: If for some reason you are unhappy with our washing service, you simply don't pay the washing charges: however, we do have to charge for the shipping costs back to you given a return. 
A: Your average run-of-the-mill area rug can often be cleaned as a DIY project at home. BUT, if you've got Persian or Oriental rugs (which are generally made of silk or wool), or any other rug with a "dry clean only" label, its best to take them to a professional cleaner like RugSpa. These kinds of rugs are pricey and you don't want to risk damaging them with a less-than-perfect DIY cleaning job. That said, you may be okay spot-cleaning them for stains, but first, pretest the cleaning agent in an inconspicuous area on that rug.
A: Approximately 7 working business days! If you are shipping your rug out to us, it may take between 2/3 weeks for us to receive your rug, clean, repair and re-ship back to you. 
A: Our Standard Cleaning Process is broken down into ~7 parts: 
  • Inspection
  • Dusting
  • Immersion Wash in Soap and Water
  • Drying
  • Post Inspection
  • Detailing
  • Wrapping for Shipment
A: Yes it will! When cleaned thoroughly, your rug will become revitalized and the colors will be brighter and more full. Making it similar to its original color. 
A: Yes we do! We will take and ship any or your rugs to any of the lower 48 states in the U.S.! 
A: Imagine briskly rubbing sandpaper over your cars paint and scratching and de-lustering the color and finish. It's exactly the same diminishing the color and wool on your rug.
A: Professional immersion washing naturalizes the acidity and therefore preserves your rugs colors and finish.
A: Absolutely Yes! Heavy pre-dusting before washing removes the harmful deeply embedded sand and grit before immersion washing.

If you have other questions on the Area Rug Washing and Cleaning Process, get in contact with us today to get your questions answered! Or, if you are ready to revitalize your area rugs, click the button below to begin your Free Area Rug Washing and Repair Estimate

Area Rug Repair FAQ's

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A: Yes, we do. Whether we are repairing or restoring, we re-fringe, re-edge and re-weave holes. We first find the right colored wools to match your rug's texture and color. With hand-knotted and handmade rugs we repair them by hand. With machined rugs we machine-repair them. So the repair technique depends on the rug type. We also have skilled repair facilities for large re-weaving jobs. 
A: Our Area Rug Repairs can range in pricing based on a few factors: The Type of Area Rug you have, the extent of the damages to the rug and what type of repairs your rug may need. We supply various rug repair services so it is best to call to learn more about the pricing. Please call 1-800-624-7847 or email info@rugspa.com to get a free estimate. Please provide the rug type, the size and the type of repair needed, be it fringes, edges, tears, holes and the like. 
A: Depending on the location and traffic on the rug, the washing of hand-knotted rugs can vary from 2 to 5 years. If your Persian rug is a light color, it will be easy to distinguish soling on the face of the rug. Below we provide a breakdown for length to wash for type of rug that may be useful to your decision. Kitchens/Bathroom/Hallways/Entrance: every 2 years. LivingRoom/Dining/Family Room: Every 3 to 5 years. Bedrooms: every 5 years. Walls: Every 10 years. 
A: Many fine rugs are made up of fine natural fibers such as wool which lose their natural oily properties and become drier making them easier for moths to eat than a new rug. Firstly, you should vacuum both the front and back of all your rugs and place them in an area with direct sunlight; the ultraviolet rays will kill the eggs that are hiding in your carpet. Secondly, you should sanitize or wash your rug/bring it in to RugSpa to get washed professionally! Small moth-eaten areas can often be rewoven and large areas can be shaved and sheared to minimize the damage. Different techniques including dying can also be used to restore damaged areas. Do not treat your rug chemically! 
A: Yes you can! If you know what repairs you need done to your rug, please include those when shipping your rug. If you are unsure of what repair types your rug may need, we will call your after inspection to let you know if repair services may be needed. 
A: At RugSpa, we provide you with various repair services for your rugs, including but not limited to; 

  • Fringes
  • Edges
  • Holes
  • Tears
  • Re-Weaving and Re-Piling
  • Straightening
  • Trimming

If you have other questions on the Area Rug Repair Services, get in contact with us today to get your questions answered! Or, if you are ready to revitalize & repair your area rugs, click the button below to begin your Free Area Rug Washing and Repair Estimate

Area Rug Cleaning & Repair Pricing FAQ's

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A: Extremely reasonable! We'll be happy to give you an estimate once we know what type of rug you have and what kind of shape it's in. You can even send us a digital photograph if you're not sure how to describe it. Our prices include shipping to and from our state-of-the-art rug-washing facility in Washington state. FedEx gives us a flat rate for any of the 48 continental states (sorry Alaska and Hawaii). You'll find our prices are comparable to what your local rug cleaner would charge. But what you're really paying for is the convenience of door-to-door service. There's no extra charge for the piece-of-mind you'll have knowing that your prized possession is safe in the hands of two world-class companies you can trust-- FedEx and RugSpa!
A: Our Rug Cleaning prices are set by the type and square footage of your rug. The larger the rug, the more it will cost for us to clean. And if you are in need of Rug Repairs, we incorporate a rate set for each additional service you may need. But before we apply any secondary-services, unless specified by you, we will call ahead of time to confirm with you, so there are never any unexpected costs! 

Area Rug Cleaning & Repair Payment FAQ's

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A: Payment is due when we have finished with your rug and are ready to ship it back to you! We accept all major credit cards, including debit cards as long as they have the Visa or MasterCard logo. We also take personal checks by mail (please allow 10-12 business days for your check to clear before we ship your rug back). Also, we have a pre-pay option where you can save up to 10% on your rug washing and repair estimate! 

If you have other questions on our Area Rug Cleaning & Repair Pricing or Payments, get in contact with us today to get your questions answered! Or, if you are ready to revitalize & repair your area rugs, click the button below to begin your Free Area Rug Washing and Repair Estimate

Additional Area Rug FAQ's 

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Yes we can! If you ask our specialist, we can provide an estimated appraisal for your rug based on its origin, sizing and current condition! If you would like an appraisal for your rugs, give us a call or let us know when you are shipping your rug to us for a cleaning!
A: Yes we do! We carry two separate types of rug padding that is non-slip and keeps your rugs healthier longer! The pricing of the rug padding will depend on the size of your rug.  *We can also provide Custom Cut Rug Padding for any size of Rug! We even carry DIY rug padding kits so you can custom cut your padding!
Check out our Rug Padding Page to learn more!
A: Yes, we provide rug stabilizers for those rugs that go over your carpets. The rug stabilizers will keep your rug from bunching up or getting wrinkled on carpet. Just like the rug padding, we also provide DIY rug stabilizers if you would like to do them yourself!
A: We provide a variety of Additional Services besides rug washing! Check out some of them below. If you do not see a service you are looking for, get in contact with us right away, we most likely can provide that service for you! 

If you have other questions on RugSpa or our Processes, get in contact with us today to get your questions answered! Or, if you are ready to revitalize & repair your area rugs, click the button below to begin your Free Area Rug Washing and Repair Estimate