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Rug Washing FAQs

Q: How can I tell if my area rug needs washing?

     A: Moisten a white towel, then rub the rug to see if any soil is transferred onto the towel. Light brown transferring suggests very light carbon soiling. Dark brown suggests your rug is ready for washing. Black tells you your Oriental rug is very dirty.

Q: Will washing wear out my special, fine, antique rug?

     A: No, not all all! Properly done professional washing will not wear your rug out. Actually, the 8-Step Rug Immersion Washing Process will help your rug's longevity. Here's how proper washing works: Woolite-type mild detergents and generous amounts of cold-water rinsing (preferably soft water) will actually rejuvenate and re-moisturize your rug's wools, preserving and enhancing them. Since wool is an organic and natural fiber containing large amounts of natural lanolin oils, it is important to use generous amount of cold, soft water and Woolite detergents for washing. 

Q: Why shouldn't a wall-to-wall-type carpet cleaner clean my wool area rugs?

     A: Since rugs need to go through a cycled wash process with washing the rug's entire back and fringe, an actual wall-to-wall-type carpet cleaner can clean only the surface of the rug. Incidentally, hot water should never be used on wool, as it changes the yarn texture.

Q: What if the colors have bled in my Oriental/Hand-Woven/Persian or Wool Rug?

     A: Dyes that are not colorfast can bleed if not set prior to washing and restoration. Unfortunately, we cannot fix this particular problem. We always test rugs for colorfastness and will not wash a rug that will bleed. Some consumers find some relief by carefully placing the rug for a few days in the summer sun and letting the sun's ultraviolet rays pull out some of the run colors. Caution myst be exercised here with exposure to the sun because overexposure can result in faded colors.

Q: What happens if I'm not happy with the washing job?

     A: If for some reason you are unhappy with our washing service, you simply don't pay the washing charges: however, we do have to charge for the shipping costs back to you given a return.

Q: Are there certain types of area rugs that should only be cleaned professionally?

     A: Your average run-of-the-mill area rug can often be cleaned as a DIY project at home. BUT, if you've got Persian or Oriental rugs (which are generally made of silk or wool), or any other rug with a "dry clean only" label, its best to take them to a professional cleaner like RugSpa. These kinds of rugs are pricey and you don't want to risk damaging them with a less-than-perfect DIY cleaning job. That said, you may be okay spot-cleaning them for stains, but first, pretest the cleaning agent in an inconspicuous area on that rug.

Repair FAQs

Q: Do you repair Area Rugs?

     A: Yes, we do. Whether we are repairing or restoring, we re-fringe, re-edge and re-weave holes. We first find the right colored wools to match your rug's texture and color. With hand-knotted and handmade rugs we repair them by hand. With machined rugs we machine-repair them. So the repair technique depends on the rug type. We also have skilled repair facilities for large re-weaving jobs.

Q: How much does rug repair cost?

     A: Please call 1-800-624-7847 or email info@rugspa.com to get a free estimate. Please provide the rug type, the size and the type of repair needed, be it fringes, edges, tears, holes and the like.

Q: How often should I have my rug restoration done?

     A: Depending on the location and traffic on the rug, the washing of hand-knotted rugs can vary from 2 to 5 years. If your Persian rug is a light color, it will be easy to distinguish soling on the face of the rug. Below we provide a breakdown for length to wash for type of rug that may be useful to your decision. Kitchens/Bathroom/Hallways/Entrance: every 2 years. LivingRoom/Dining/Family Room: Every 3 to 5 years. Bedrooms: every 5 years. Walls: Every 10 years.

Q: Moths have eaten my Rug! What Should I Do?

     A: Many fine rugs are made up of fine natural fibers such as wool which lose their natural oily properties and become drier making them easier for moths to eat than a new rug. Firstly, you should vacuum both the front and back of all your rugs and place them in an area with direct sunlight; the ultraviolet rays will kill the eggs that are hiding in your carpet. Secondly, you should sanitize or wash your rug/bring it in to RugSpa to get washed professionally! Small moth-eaten areas can often be rewoven and large areas can be shaved and sheared to minimize the damage. Different techniques including dying can also be used to restore damaged areas. Do not treat your rug chemically!

Q: How to protect my rug from moths and other bugs?

     A: Check out our additional services for Moth-Proofing to see how we here at RugSpa moth-proof our rugs!

Pricing FAQs

Q: How reasonable are your rug-washing prices? 

     A: Extremely reasonable! We'll be happy to give you an estimate once we know what type fo rug you have and what kind of shape it's in. You can even send us a digital photograph if you're not sure how to describe it. Our prices include shipping to and from our state-of-the-art rug-washing facility in Washington state. FedEx gives us a flat rate for any of the 48 continental states (sorry Alaska and Hawaii). You'll find our prices are comparable to what your local rug cleaner would charge. But what you're really paying for is the convenience of door-to-door service. There's no extra charge for the piece-of-mind you'll have knowing that your prized possession is safe in the hands of two world-class companies you can trust-- FedEx and RugSpa!

Payment FAQs

Q: When do I pay RugSpa for the rug-washing/restoration services and what forms of payment do you accept?

     A: Payment is due when we have finished with your rug and are ready to ship it back to you! We accept all major credit cards, including debit cards as long as they have the Visa or MasterCard logo. We also take personal checks by mail (please allow 10-12 business days for your check to clear before we ship your rug back).